Frequently Asked Questions

Everything you need to know about shopping with MASHBIR//365

What are your shipping methods and delivery times?

We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How can I track my order status?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Please visit our Returns Portal to start a request.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.

Are the products on MASHBIR//365 authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official brands and authorized distributors.

How do I contact customer support?

Our customer service team is available via live chat on our website, or you can email us at [email protected]. We aim to respond to all inquiries within 24 hours.